FAQ
Frequently Asked Questions
How many years of experience do you have in applying concrete coatings, and how much experience will be on my job?
There are many companies that promote their experience, however the individual with the most experience is often sitting behind a desk. With Expert Concrete Coatings the owner, with over 15 years of experience is at every job site. Experience enables the owner of Expert Concrete Coatings to communicate the expectations of our product without over selling it. Experience enables us to determine what prep is needed for the job, without over charging for it. Experience enables Expert Concrete Coatings to recommend the product that is the most durable and would look best at your home. Experience also helps us make adjustments on the job if something unforeseen becomes apparent and needs to be communicated to the customer.
Who will be supervising my job, and can I communicate with them if I have a question?
There is an Expert Concrete Coatings employee you can talk to on every job.
What kind of warranty do you offer?
We offer a two-year, or five-year warranty depending on product.
How often should it be re-sealed, and do you provide the service?
Long Term Service. Applying a concrete coating surface is not a one time application. The ket to longevity is keeping your surface sealed as needed. This means applying a seal coat every two to five years depending upon sunlight, lifestyle, and shine preference. Periodic touch-up of color is not uncommon. You need to hire a contractor who will be around in the future.
Will this application cover blemishes in my concrete?
Expert Advise. We tell you what you need to hear, not what you want to hear. The integrity and professionalism upheld at Expert Concrete Coatings requires us to honestly tell our customers what to expect from each product, even if we will potentially lose the job. A case in point is when a potential customer request to stain a surface that was not suitable for such an application. Stains are transparant and will not cover blemishes, different colored concrete, or spills that have been absorbed by the concrete. If any of these conditions exist, we will recommend a stained overlay which is more expensive, but a better, long-term solution. Another company may come along and, not having the experience or the same standards, will not tell the customer the transparent nature of the stain and proceed with the job. These companies know that even though the job will be less ideal, they will be paid.
How is your workmanship different from your competitors?
While our business is catagorized as a construction trade, the employees at Expert Concrete Coatings do not view themselves as just contractors. We follow the standards and codes of an srtisan who wants to make a lasting impression. Yourhome is your most personal space, and your biggest investment. We are committed to providing a product that will increase the enjoyment, and value of your home.